Board Thread:Consensus Track/@comment-22479560-20131217114600/@comment-6941549-20131218175411

Documentalist wrote:

From the Service Desk Moderator point of view The Service Desk offers the opportunity to create this staff function. The Service Desk Moderator patrols the service desk like any other forum moderator. In addition he maintains a "FAQ page", or "self-service desk" to encourage the users to solve common problems themselves. If I understand this correctly the Service desk is just a forum.