Board Thread:Consensus Track/@comment-22479560-20131217114600

Vision: We are one community, we maintain one wiki, and we should have one communication channel to our staff.

Suggestion:
 * Create a forum "Service Desk".

From the member point of view
If a member need a service from anyone from the staff he creates a thread at the Service Desk, instead of picking an arbitrary staff member and edit his talk page.

Advantages:
 * No need to create a section with ==subject==.
 * No need to sign with 4x~.
 * If someone else changes the talk page you get a "false" notification, in the new situation you follow (by default) only your own threads.

The talk pages can be used for messages to a specific staff member.

From the staf point of view
If you've time to "service in the community", browse the Service Desk forum for new threads, reply something like "I'll handle this request Documentalist (talk) 11:46, December 17, 2013 (UTC)", and the request is yours.

Advantages:
 * No need to follow all talk pages of all staff members, just follow the Service Desk threads you service.
 * If you've more time to spend you can take more threads from the Service Desk; if you have less time to spend you can take less threads.

From the Service Desk Moderator point of view
The Service Desk offers the opportunity to create this staff function. The Service Desk Moderator patrols the service desk like any other forum moderator. In addition he maintains a "FAQ page", or "self-service desk" to encourage the users to solve common problems themselves. 