Board Thread:Skyrim/@comment-108.247.118.123-20130813083337/@comment-116.86.1.14-20160704214424

The name is not to be taken literally: it's like Grelod the Kind who's actually anything but kind. A lore-based explanation for Grelod's name could be that she is known to be cruel to the orphans under her care, and so other townsfolk took to nicknaming her "the Kind" in an ironic way to mock her.

With Susanna she might have been called "the Wicked" as a nickname by her friends precisely because she is so compassionate.

From a game writer's perspective the character of Susanna might exist to provide an ironic juxtaposition to Grelod: the latter is so cruel yet gets away with her abusive ways unless and until the player intervenes: the former is so nice yet the player is helpless to stop her demise. This contrast serves to make both characters, and their related quests, more memorable. It also introduces themes like the lack of divine justice or apathy in the universe, as well as increasing player investment by setting the stage for them to "right the wrongs" in dishing out justice or exacting revenge in either quest.