User blog comment:Alduin1996/Draft letter to Zenimax Studios regarding ESO/@comment-24489208-20130911224903

You can't say you're let down or disappointed by their response. Surely everyone could have seen this was going to happen. They're a games company, an industry which I'm pretty sure does the least Market research on the planet. So of course they aren't going to listen to us. If there is a meeting with them it will be a chance for them to advertise the game while they make excuses. E.g.

Wikia: "Why don't you realise you are losing a lot of customers by introducing this business model?"

Zenimax: "We at Zenimax are here to introduce a new option to customize your Horse armour, that's why we have the business model."

Wikia: "But that didn't answer my question... You tell us why you do it but you don't realise you are actually losing customers."

Zenimax: "Zenimax Bot #3000 is broken. Please direct your question to the appropriate department."

Wikia: "And what department would that be?"

Zenimax: "My virtual cyber ass."

Note: If they do respond correctly, it will be a pleasant suprise. But don't get your hopes up.