User blog comment:Alduin1996/Draft letter to Zenimax Studios regarding ESO/@comment-6941549-20130908212018/@comment-7153552-20130909061434

They are a company dealing with what is most likely a very large number of complaints. Their customer service is most likely fielding both in-game and out-of-game issues. So during a beta it should take them a little while to respond. Many companies do take a while to get back to you, also with email it will depend upon their filters and servers. At my previous job if an email address or client wasn't already in out server system, it could take an incoming message a few days before we ever saw it while it got ran through some check systems. Giving them the benefit of the doubt - which may be too nice at this point - we'll call it normal for now.