Board Thread:Consensus Track/@comment-22479560-20131217114600/@comment-22479560-20131222145605

Good thinking Timeoin.

Some kind of service requests (ban, user rights,. etc.) require an admin and for other requests (edit wars, copy right violation, etc.), handling by an admin is probably more effective. On the other hand technical questions about HTML, CSS or JavaScript could be answered by the community.

I suggest to make multiple forums behind the single Service Desk Front Page (depending on the answers you gave, the front page transfers your request to the correct forum). Some of these forums will be open for everyone to edit (like this) other forums will have limited access (like this).

The newbie user doesn't have to understand the details for him all these forums together are the "Service Desk" with a single point of entry: the Service Desk Front Page.